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Document Number: 11315

Redesigning the Student Intake and Information Provision Processes at a Large Comprehensive Community College - Faced with an overwhelming number of choices the first year of college, students often make the wrong choices, costing time and money. This study describes how a large community college planned and implemented a relatively inexpensive redesign of its student intake and information provision processes to reduce confusion and increase success. Since most community colleges have an advisor/student ration of 1 to 800-1200, this process had to depend mostly on online help for students, saving advisers for the most complicated cases. (Shanna Smith Jaggars and Jeffrey Fletcher, Community College Research Center, June 2014)...

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