Focus on the Customer: A New Approach to State-Level Accountability Reporting and Processes for Higher Education




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Document Number: 3583

Focus on the Customer: A New Approach to State-Level Accountability Reporting and Processes for Higher Education - One of two companion pieces to a SHEEO (State Higher Education Executive Officers) survey on performance measures, this paper reports on the current status of accountability policies in the states and discusses state responses to higher education's new "customers" � students, employers and legislators. The report provides recommendations on how state boards can manage in this new environment and what their new role is. Available in print from SHEEO for $12. (Sandra S. Ruppert, Educational Systems Research, SHEEO, July 1998)...
Author: Sandra S. Ruppert
Publication:
Publisher: SHEEO

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