Focus on the Customer: A New Approach to State-Level Accountability Reporting and Processes for Higher Education - One of two companion pieces to a SHEEO (State Higher Education Executive Officers) survey on performance measures, this paper reports on the current status of accountability policies in the states and discusses state responses to higher education's new "customers" – students, employers and legislators. The report provides recommendations on how state boards can manage in this new environment and what their new role is. Available in print from SHEEO for $12. (Sandra S. Ruppert, Educational Systems Research, SHEEO, July 1998)...

Performance Funding for Public Higher Education: Fad or Trend? - This book examines the conflicts and issues raised by performance funding, as well as the similarities and differences in state programs, based on data gathered and lessons learned from a national study of performance funding supported by The Pew Charitable Trusts. The appendices include a performance funding opinion and attitude survey and a hypothetical performance funding plan. Available from Jossey-Bass for $27. (Joseph C. Burke and Andreea M. Serban, editors, New Directions for Institutional Research, Number 97, Spring 1998, Jossey-Bass Publishers)....